Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Platform, and certain information collected automatically.

Information You Provide

Depending on how you use ShiftCoast, this information may include:

• Name;
• Email address;
• Phone number;
• Account credentials;
• Account role, such as Worker or Business;
• Profile information;
• Skills, qualifications, availability, and work preferences;
• Business name and company information;
• Job postings and job-related details;
• Job applications and shift history;
• Ratings, reviews, and feedback;
• Communications and support requests;
• Information necessary to process payments or payouts; and
• Other information you choose to provide through the Platform.

Information Generated Through Platform Activity

When you use ShiftCoast, we may collect information related to your activity, including:

• Jobs posted, viewed, applied for, accepted, or completed;
• Shift start and end information;
• Payment and payout records;
• Transaction history;
• Account activity;
• Communications made through the Platform;
• Ratings and reviews; and
• Dispute, refund, or support information.

Information Collected Automatically

We may automatically collect certain technical and usage information, including:

• IP address;
• Device type and operating system;
• Browser information;
• Device identifiers;
• Log data;
• Platform usage and activity;
• Cookies and similar technologies; and
• Security and authentication information.

2. Location Information

ShiftCoast may collect or process location information when necessary to provide location-based features of the Platform.

For example, location information may be used to display relevant job opportunities, verify or support shift-related activity, improve Platform functionality, prevent fraud, or provide other location-based services.

Depending on your device and settings, location information may include approximate or precise location data.

Where required, ShiftCoast will request permission before accessing device location information. You may control location permissions through your device settings. Disabling location access may limit the availability or functionality of certain Platform features.

3. How We Use Information

We may use the information we collect to:

• Operate, maintain, and improve the Platform;
• Create, authenticate, and manage user accounts;
• Connect Workers with Businesses;
• Facilitate job applications and shift-based work;
• Process payments, payouts, refunds, and related transactions;
• Maintain transaction and work records;
• Provide customer support;
• Send important account, transaction, security, and administrative communications;
• Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents;
• Resolve disputes;
• Enforce our Terms of Service and other Platform policies;
• Comply with legal, tax, accounting, and regulatory obligations;
• Analyze Platform usage and performance; and
• Develop and improve Platform features and security.

ShiftCoast does not sell personal information to third parties.

4. Information Shared Between Users

ShiftCoast is a marketplace that connects Businesses with Workers. Certain information may therefore be shared between users when necessary to facilitate jobs and shifts.

For example, Businesses may be able to view certain Worker profile information, qualifications, ratings, applications, and information relevant to a shift.

Workers may be able to view Business information, job descriptions, shift requirements, compensation, location information, ratings, and other information necessary to evaluate or perform a job.

We limit this sharing to information reasonably necessary to operate the Platform and facilitate interactions between Workers and Businesses.

Users may not use information obtained through ShiftCoast for unauthorized, unlawful, or unrelated purposes.

5. Payments, Payouts, and Stripe

ShiftCoast uses third-party payment providers, including Stripe, to facilitate payment processing and payouts.

When you use payment or payout features, Stripe or another payment provider may collect information such as:

• Payment card information;
• Bank account information;
• Identity verification information;
• Tax identification information;
• Business information;
• Transaction information; and
• Other information required to process payments, payouts, or meet legal and regulatory requirements.

ShiftCoast does not store full payment card numbers on its systems.

Certain sensitive financial, identity, banking, or tax information may be collected and processed directly by Stripe or other payment providers rather than stored by ShiftCoast.

Your use of these services may also be subject to the applicable provider's terms, privacy policy, and other agreements.

6. How We Share Information

We may disclose information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that perform services on our behalf or help operate the Platform, including providers of:

• Payment processing and payouts;
• Cloud hosting and infrastructure;
• Authentication;
• Analytics;
• Email and communications;
• Customer support;
• Security and fraud prevention; and
• Technical and operational services.

These providers may access information only as reasonably necessary to provide their services or as otherwise permitted by law.

Legal and Safety Reasons

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law or regulation;
• Respond to legal process, subpoenas, court orders, or lawful government requests;
• Protect the rights, property, or safety of ShiftCoast, our users, or others;
• Investigate fraud, abuse, security incidents, or violations of our policies; or
• Establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction involving ShiftCoast.

7. Cookies and Similar Technologies

We may use cookies, local storage, session technologies, and similar tools to:

• Maintain user sessions;
• Remember user preferences;
• Authenticate users;
• Improve Platform functionality;
• Understand Platform usage and performance; and
• Detect fraud and security issues.

You may be able to control cookies through your browser or device settings. Disabling certain cookies or storage technologies may affect Platform functionality.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include encrypted communications, authentication controls, access restrictions, monitoring, and other security practices appropriate to the nature of the information we process.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and operate the Platform;
• Maintain accounts and transaction records;
• Process payments and payouts;
• Comply with legal, tax, accounting, and reporting requirements;
• Resolve disputes;
• Enforce our agreements;
• Prevent fraud and abuse;
• Protect the security and integrity of the Platform; and
• Maintain legitimate business and operational records.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Closing or deleting an account does not necessarily result in immediate deletion of all information. Certain information may be retained when reasonably necessary or legally required.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request information regarding how your personal information is used or disclosed;
• Object to or restrict certain processing where applicable;
• Withdraw consent where processing is based on consent; and
• Update certain information through your account settings.

These rights may be subject to exceptions under applicable law.

For example, we may retain certain information when necessary to comply with legal or tax obligations, maintain transaction records, prevent fraud, resolve disputes, enforce agreements, or protect the Platform and its users.

11. Account and Data Deletion

Users may request deletion of their ShiftCoast account and associated personal information through available account settings or by contacting ShiftCoast support at [email protected].

After receiving a valid deletion request, we will take reasonable steps to delete or de-identify personal information that we are not required or permitted to retain.

Certain information may remain in our records when necessary for:

• Legal, tax, accounting, or regulatory compliance;
• Payment and transaction records;
• Fraud prevention and security;
• Dispute resolution;
• Enforcement of agreements;
• Establishing or defending legal claims; or
• Other legitimate purposes permitted by applicable law.

Information processed independently by third-party providers may be subject to their own retention requirements and privacy policies.

12. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these rights may include access, correction, deletion, obtaining a copy of certain personal information, or opting out of certain uses or disclosures.

ShiftCoast will process valid privacy requests in accordance with applicable law and may take reasonable steps to verify the identity of the person making the request.

ShiftCoast does not sell personal information.

13. Children's Privacy

ShiftCoast is intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from individuals under 18.

If we learn that we have collected personal information from an individual under 18, we will take reasonable steps to delete the information, except where retention is required by law.

14. Third-Party Services and Links

The Platform may contain links to or integrate with third-party websites, applications, or services.

ShiftCoast is not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of third-party services before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Platform, our practices, technology, or applicable law.

If we make material changes, we may provide notice through the Platform, by email, or through other reasonable means.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of the Platform after an updated Privacy Policy becomes effective means that you acknowledge the revised privacy practices.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ShiftCoast through the support channels available on the Platform or at:

ShiftCoast
Elitehire Solutions Group LLC
Email: [email protected]